Is the Spring 2020 season postponed, or cancelled?
Unfortunately, due to ongoing concerns with Covid-19, we are unable to complete the Spring 2020 soccer season. As such, the season has been officially cancelled.
How was this decision made?
The decision to cancel the season was made based on the recommendations of our Governing body (Georgia Soccer/US Youth Soccer), Gwinnett County’s continued closure of all rec areas, and the possibility of a continued Stay-In-Place order from Governor Kemp.
What did my Spring payment cover?
For rec players, the Spring payment covered registration fees and uniform fees (if a new uniform was required).
For academy/select players, the payment plans at the start of the seasonal year included Fall/Spring payment registration fees and uniform fees.
Will I receive a refund since the season was cancelled?
For rec players, you may decide to either receive a 100% credit towards Fall registration, or a refund of 80% of your registration fees.
For academy/select players, no refund is available. However, we will credit $100 towards any Steamers program your player registers for in Fall.
How was the percentage of refund determined?
The amount we are able to credit or refund was considered after factoring in our fixed and variable expenses, and determining what amount would allow us to continue providing valuable experiences in our soccer programs.
Why are the options different for rec players and for academy/select players?
The pricing structure and seasonal needs for rec players and academy/select players are different. As such financial decisions must be made separately.
Why may additional consideration be given to the U4 and true U19 age group?
The season for our U4 age group had not started, and players born in 2001 (true U19’s) are unable to play in Fall 2020.
Are refunds available for the uniform purchase?
Due to Covid-19 safety concerns, if you have already received your uniform, you are unable to receive a refund.
I have not received my uniform. What should I do?
If you have not received your uniform, and decide to receive a refund of the registration fees, you may also receive a partial refund of the uniform fee. You may receive 80% ($68) of the uniform fee. The remaining 20% will be retained as a restocking fee.
If you have not received your uniform, and your child will play in Fall 2020 or Spring 2021, your uniform will be provided before the start of the next season.
If I registered multiple players, can I select different options?
Yes, you may select refund/credit options for each player.
How do I receive the credit to Fall registration?
Information regarding the credit for Fall registration will be emailed on 05/03/2020.
Can I use my credit from one player to cover the expense of another player?
No, the credit may only be used for the player that was registered in Spring 2020 –even if the player is a sibling.
Is there a deadline to apply the credit?
Yes, the credit only applies if the player is registered during our early registration period (before 06/02/2020). The deadline information will be included in the email that will be sent on 05/03/2020.
How do I request a refund?
All players registered for Spring 2020 should have received an email regarding the refund request process. However, the 80% registration fee refund can be requested through the following link:
If you are unable to complete the link, you may email the following to firstname.lastname@example.org
The email must include the following information:
1. Player’s Name:
2. Player’s Date of Birth:
3. Parent’s Name:
4. Parent’s Phone Number:
5. Form of Payment:
-Online: Electronic Check
6. Did you purchase a uniform in Spring 2020? Yes or No
7. Have you received your uniform for Spring 2020? Yes or No
Is there a deadline to request a refund?
Yes, the deadline to request a refund through the above form/email address is 05/02/2020.
How does this decision to cancel the Spring affect try-outs for Academy & Select’s 2020/2021 Season?
Try-out dates are determined by Georgia Soccer, and a final decision has not yet been made. The goal is to hold try-outs at the end of May/beginning of June. As soon as that information is available, we will share it with all members.
My child is an academy/select player, but may not return to Steamers in the Fall. Am I able to receive a refund of $100 instead of a $100 credit?
Unfortunately, we are not able to provide a refund to your academy/select player.
Will Steamers FC have a Fall soccer season?
Our decisions regarding the Spring season were made to ensure we are able to fully return to play as soon as allowed. As of today, we fully expect to hold a Fall soccer season.
I have a question that has not been answered. Who do I contact for assistance?
You may contact us at email@example.com for additional assistance.